Frequently Asked Questions

Our yacht charters include:

• Fully fueled yacht for your charter duration
• Licensed and experienced captain
• Safety equipment and life jackets for all passengers
• Basic amenities (water, ice, coolers)
• Bluetooth sound system
• Complimentary parking at our marina

Additional services like catering, photographer, and water sports equipment can be added for an extra fee.

We recommend booking at least 2-4 weeks in advance for weekend charters and 1-2 weeks for weekday charters. During peak season (May through October), booking 4-6 weeks ahead is advisable. For major holidays and special events like Fleet Week, we suggest booking 2-3 months in advance to secure your preferred yacht and time.

Our cancellation policy is designed to be fair and flexible:

• 48+ hours before charter: Full refund
• 24-48 hours before: 50% refund or full credit for rescheduling
• Less than 24 hours: No refund, but 50% credit toward future charter
• Weather cancellations: Full refund or rescheduling at no charge

We understand plans change, so we try to work with our customers whenever possible.

No boating experience is required! All of our charters come with a licensed, experienced captain who will handle all navigation and sailing. You and your guests can simply relax and enjoy the experience. If you're interested in learning, our captains are happy to share their knowledge and even let you take the helm under supervision.

Yes, absolutely! You're welcome to bring your own food and beverages, including alcohol (for passengers 21+). We provide coolers with ice, and our yachts have refrigeration available. We also offer catering packages if you prefer to have everything prepared for you, ranging from light snacks to full gourmet meals.

Safety is our top priority. If weather conditions are unsafe for sailing (high winds, storms, heavy fog), we will:

• Contact you as early as possible (usually the day before)
• Offer to reschedule to another available date
• Provide a full refund if rescheduling isn't possible

Light rain or overcast conditions typically don't affect charters, and many guests find sailing in light mist quite romantic!

Regular maintenance schedules depend on usage, but we recommend:

• Oil & filter changes: Every 100 hours or annually
• Bottom cleaning: Every 1-3 months depending on water conditions
• Engine service: Every 100 hours or annually
• Hull inspection: Every 6 months
• Complete service: Annually before peak season

We offer customized maintenance plans based on your yacht's specific needs and usage patterns.

Yes! Our certified technicians are trained to work on all major yacht and engine brands including:

• Mercury, Yamaha, Volvo Penta, Caterpillar engines
• Beneteau, Jeanneau, Catalina, Hunter sailboats
• Sea Ray, Bayliner, Carver, Azimut motor yachts
• And many more...

We have specialized certifications for Mercury, Yamaha, and Volvo marine systems.

Maintenance costs vary based on yacht size and services needed. Here are typical ranges:

• Basic maintenance package: From $299/month
• Oil change: $200-400
• Hull cleaning: $200-500
• Engine service: $450-1,200
• Bottom paint: $1,500-4,000

We provide free inspections and detailed quotes before any work begins. No surprises!

Yes, we love having families aboard! Children of all ages are welcome. We provide:

• Child-sized life jackets (required for all children under 13)
• Safety briefing appropriate for young passengers
• Family-friendly routes with calmer waters
• Recommendations for kid-friendly activities

Children under 18 must be accompanied by a parent or guardian. We recommend our morning or early afternoon charters for families with young children.

We accept multiple payment methods for your convenience:

• All major credit cards (Visa, Mastercard, Amex, Discover)
• Debit cards
• PayPal and Venmo
• Wire transfers for large bookings
• Company checks (with prior approval)

Full payment is required to confirm charter bookings. For maintenance services over $1,000, we offer payment plans.

For first-time visitors, we highly recommend:

• Golden Gate Tour: Sail under the iconic bridge, around Alcatraz, with views of the city skyline
• Sunset Cruise: Perfect timing for golden hour photos with all major landmarks
• Bay Complete: Comprehensive 4-hour tour covering all highlights

Our captains will customize the route based on weather conditions and your interests. Don't forget your camera!

Yes, we offer 24/7 emergency services! Call our emergency line at (415) 555-0911 for:

• Engine failures
• Electrical emergencies
• Taking on water
• Towing services
• On-water repairs

Our emergency response team can reach most Bay Area locations within 45 minutes. Emergency rates apply, but your safety is our priority.